Many online retailers offering customer service options

Many online retailers offering customer service options

Posted: Updated:
ATLANTA -

Many of us now do all of our shopping online. It's quick, and it's easy. However what you sacrifice is the face-to-face connection with the seller. However, some online retailers are really trying to make customer service part of the online sale.

Online retail customer service hasn't traditionally been very good. If you could only have talked to someone, you would have known the fabric wasn't quite what you wanted. Or that a particular brand runs a little small.  Online sellers now hear you. Many now offer online chat options, videos to show you how the product works, and better email responses.

Shannon van Buskirk, who runs a popular e-commerce site, says use your phone, because good e-tailers now pick up when you call. If they don't, think twice about that purchase.

"It takes a second to pick up the phone. And if you call and you get pushed to voicemail, that is a huge red flag because most fraudulent companies don't have customer service staff waiting to take your calls. So, just pick up the phone and call," said van Buskirk.

Be sure to read a site's "About" section to find out more about the seller.  Don't overlook the "Terms of Service" section, and read online reviews.

  • I-Team Story ArchiveMore>>

  • Patient: Hospice company failed me too

    Patient: Hospice company failed me too

    Wednesday, August 27 2014 10:37 PM EDT2014-08-28 02:37:56 GMT
    The state is now looking into a defunct hospice provider originally investigated by the Fox 5 I-Team.
    The state is now looking into a defunct hospice provider originally investigated by the Fox 5 I-Team.
  • Hidden fees in checking accounts: Who's transparent, who's not

    Hidden fees in checking accounts: Who's transparent, who's not

    Wednesday, August 27 2014 8:10 AM EDT2014-08-27 12:10:06 GMT
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
    We already know about some of the fees our banks charge -- the monthly fee, the overdraft charge, out-of-network and minimum balance fees. That's standard stuff. But did you know that the average checking account has 30 fees attached?
  • Controversial Hindu preacher found guilty

    Controversial Hindu preacher found guilty

    Monday, August 25 2014 4:19 PM EDT2014-08-25 20:19:49 GMT
    A federal jury in Atlanta returned a guilty verdict on all 34 counts against a ?controversial Hindu preacher?.
    A federal jury in Atlanta returned a guilty verdict on all 34 counts against a ?controversial Hindu preacher?.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Good Day Atlanta

    From bean to cup: Inside Smyrna's Rev Coffee Roasters

    From bean to cup: Inside Smyrna's Rev Coffee Roasters

    Tuesday, September 2 2014 8:02 AM EDT2014-09-02 12:02:31 GMT
    If you're idea of a good cup of coffee is something strong from the old one-cup in your kitchen, it's time for a coffee education!
    If you're idea of a good cup of coffee is something strong from the old one-cup in your kitchen, it's time for a coffee education!
  • Nonprofit pairs shelter dogs with jail inmates

    Nonprofit pairs shelter dogs with jail inmates

    Monday, September 1 2014 1:24 PM EDT2014-09-01 17:24:57 GMT
    There is a program giving inmates and dogs a second chance. Canine Cellmates saves dogs from being euthanized and pairs them up with inmates at the Fulton County Jail.
    There is a program giving inmates and dogs a second chance. Canine Cellmates saves dogs from being euthanized and pairs them up with inmates at the Fulton County Jail.
Powered by WorldNow

4739 NW 53rd Avenue, Sutie B
Gainesville, FL 32653

Phone: (352) 371-0051

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices