Local wig business gets bad reviews online

Local wig business gets bad reviews online

Posted: Updated:
ATLANTA -

Wigs are a big, big business these days.  Many top stars wear them, and now everyday women want the look,too.  Lots of web sites have popped up offering the latest styles, and the kind that are made with real human hair. And, as you can imagine, those are very expensive.

But there is a local company making an online splash for its bad reviews, and the complaints have come from as far away as Dubai.  People from around the world will buy online to get a wig from American outlets.  They're known to generally be high quality and beautiful, but in the case of a local company, things are getting ugly.

Ines Hooper gave the FOX 5 I-Team a behind-the-scenes tour of her favorite wig shop.   She works at FOX 5 News, and is known to sport a new, hot look every day. Her enthusiasm for wigs is infectious.

But many people don't have the access to in-person shopping.  No problem.  Just go online to Vixen Lace Wigs and you can browse wigs ranging in price from $30 to hundreds of dollars.

Valerie Abwavo says she ordered a wig for a friend in Dubai. Her girlfriend went to the trouble to send money to the United States because she wanted an American-made wig, and Vixen Lace Wigs out of Atlanta stocked-- at least online-- some of the best.

But after paying nearly $378 back in April, she's stuck looking at a picture.  The seller, she says, has not shipped the wig.

"All the times I communicate with them, there's always this, there's always that," Abwavo said.  "Or sometimes they put you on hold, then tell you they'll call you tomorrow, then they don't call."

And there are very similar tales pouring into the Better Business Bureau, which has now catalogued more than 100 complaints and given the business a "F" rating.  Even on YouTube, the wig shop has its critics.  One woman who uses the online name "Charm" reviews Vixen Lace Wigs.  Her experience? "Not so good," she says.  It took too long to get it and she says the wig was damaged.

"When it came, it came in a grocery bag," she said.  "Uh, hello! Good morning!"

The I-Team tried to say 'hello' ourselves, but no one was at the business location, so we tried another address.  No one answered there either.  We even called the toll-free number, but we were never able to see someone.

Valerie Abwavo got someone on the other end too, and finally said, "I quit!"  Her friend will just have to find beauty from someone else.   She says she thinks she just needs her money back, but she's still waiting.

 

 

  • I-Team Story ArchiveMore>>

  • Whistleblower Seeks Sanctions Against Attorney General's Office

    Whistleblower Seeks Sanctions Against Attorney General's Office

    Friday, July 25 2014 9:59 PM EDT2014-07-26 01:59:29 GMT
    In a letter, obtained exclusively by the Fox 5 I-Team, former Ethics director Stacey Kalberman's plans to seek sanctions against the state Attorney General's office.
    More controversy involving the State Ethics Commission. In a letter, obtained exclusively by the Fox 5 I-Team, former Ethics director Stacey Kalberman's plans to seek sanctions against the state Attorney General's office.
  • FOX 5 I-Team Investigation

    State proposes action for home elevator safety

    State proposes action for home elevator safety

    Friday, July 25 2014 2:12 PM EDT2014-07-25 18:12:46 GMT

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

  • I-Team Investigation

    Former Douglas Co. D.A. office manager indicted

    Former Douglas Co. D.A. office manager indicted

    Friday, July 25 2014 12:30 PM EDT2014-07-25 16:30:44 GMT
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • Stars of 'Get On Up' The Story of James Brown, visit Good Day

    Stars of 'Get On Up' The Story of James Brown, visit Good Day

    Friday, July 25 2014 9:55 AM EDT2014-07-25 13:55:46 GMT
    In his follow-up to the four-time Academy Award®-nominated blockbuster The Help, Tate Taylor directs 42’s Chadwick Boseman as James Brown in GET ON UP.
    In his follow-up to the four-time Academy Award®-nominated blockbuster The Help, Tate Taylor directs 42’s Chadwick Boseman as James Brown in GET ON UP.
  • Good Day Atlanta

    Pike Nurseries: Attracting Hummingbirds

    Pike Nurseries: Attracting Hummingbirds

    Friday, July 25 2014 9:05 AM EDT2014-07-25 13:05:09 GMT
    Hummingbirds and other winged wildlife can add beautiful color and movement to a garden. You can enjoy the stunning sights and sounds of these featured friends, while also helping them access food, shelter, water and sunlight with hummingbird gardening.
    Hummingbirds and other winged wildlife can add beautiful color and movement to a garden. You can enjoy the stunning sights and sounds of these featured friends, while also helping them access food, shelter, water and sunlight with hummingbird gardening.
Powered by WorldNow

4739 NW 53rd Avenue, Sutie B
Gainesville, FL 32653

Phone: (352) 371-0051

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices